Hi, yes I did the F2 diagnostic and at first it did come up and I did a memory and hd check and both came back with "acceptable" did it again and it came back with: Smart Check: pass, Short DST: Failed. Did a hard reset, still the same. Went to bios, system configuration, boot options and noticed that both in Legacy and UEFI network adapter had an exclamation sign next to them. Internal Network Adapter Boot is disabled, Legacy Support disabled, Secure Boot is disabled. I then enabled Internal Network Adapter Boot, and it removed the exclamation signs but still couldn't reboot, enabled Legacy Support but then Secure Boot showed disabled. I am not a computer guy and what I have done so far is from the internet. Thank for trying to help me!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".