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‎12-12-2020 02:21 PM - edited ‎12-12-2020 02:23 PM

HP Recommended
Product: Hp ENVY 17-j137cl
Operating System: Microsoft Windows 10 (64-bit)

Opened an email, immediately got black screen of death, rebooted and got "Boot device not found"

"Please install an operating system on your hard disk"

"Hard disk (3F0)

"F2 system diagnostics"

Have done hard reset, and bios nothing seems to work.

Please help!

1 person had the same question
4 REPLIES 4

‎12-12-2020 02:30 PM

HP Recommended

@Offgrider 

Did you do the F2 to run drive diagnostics?  And if so, what did it say?



I am a volunteer and I do not work for, nor represent, HP
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‎12-12-2020 03:04 PM

HP Recommended
  • Hi, yes I did the F2 diagnostic and at first it did come up and I did a memory and hd check and both came back with "acceptable" did it again and it came back with: Smart Check: pass, Short DST: Failed. Did a hard reset, still the same. Went to bios, system configuration, boot options and noticed that both in Legacy and UEFI network adapter had an exclamation sign next to them. Internal Network Adapter Boot is disabled, Legacy Support disabled, Secure Boot is disabled. I then enabled Internal Network Adapter Boot, and it removed the exclamation signs but still couldn't reboot, enabled Legacy Support but then Secure Boot showed disabled. I am not a computer guy and what I have done so far is from the internet. Thank for trying to help me!
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‎12-12-2020 06:41 PM

HP Recommended

That's it? Where are the experts here? 

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‎12-15-2020 07:38 AM

HP Recommended

@Offgrider

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c01443463

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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