Boot Device Not Found

[Susans123]

HP Stream - 14-ds0010nr is displaying a black screen with

" Boot Device Not Found

Please install an operating system on your hard disk

Hard disk 3FO

I have tried all troubleshoots this the HP website gives and it still isn't fixed. I was going to buy a post warranty plan but the fine print says they won't recover an operating system. 

Is there any other way to fix this or has anyone had this problem fixed within the warranty? Thank you!

[Susans123]

Spoke to a HP tech and he confirmed the Post warranty plan won't work. Laptop needs to boot for them to run diagnostics and since my laptop is showing the Boot Device Not Found, it won't work. They can fix it but the $74.99 plan won't cover it. The price quoted to me was $375 to $400 or more. This laptop costs only $249. Really disappointing that it lasted less than 2 years.

[Echo_Lake]

@Susans123

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that your HP notebook is not working correctly. 

Firstly, let's perform a Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Next: Restore BIOS default settings.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. (If the error message displays proceed to the next step)

Next: Test the hard drive using HP PC Hardware Diagnostics
Please click here to download sp98768.exe, or go to the HP PC Hardware Diagnostics Supporting Website.

1. Plug the AC adapter into the computer.
2. Press the Power button for at least five seconds to turn off the computer.
3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.
5. In the Component Tests menu, click Hard Drive.
6. Click Quick Test.
7. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives. The Quick Test begins.
8. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

When a test is complete, the results display on the screen. Test results are also available in the Test Logs on the main menu.

If the hard drive passes the Quick Test, but a problem still exists with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run a specific test, select it from the Hard Drive Tests menu.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Susans123]

Hello Echo_Lake,

I performed all tests, including the Extensive Test for the hard drive. 

SMART Check : Passed

Long DST : Passed

Unfortunately, it didn't fix anything. Any help is appreciated. Thanks!

[Echo_Lake]

@Susans123

Thank you for posting back. 

The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

If the issue persists,  I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Susans123]

Thank you for your reply. You gave me  a lot to read. Unfortunately, the HP Cloud Recovery tool cannot be installed on Windows 32-bit version. But thank you anyway for trying to help.

[Susans123 · Accepted solution]

To update, I bought Windows 10 operating system in a USB drive and installed it on the laptop. Worked like magic!

[Echo_Lake]

@Susans123

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.