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HP Recommended

My HP from 2018 with Win 10 will not boot up, keep getting errors that Boot Devise is Missing, and to install a Recovery Media but I don't have anything to install as it never came with the Laptop. 

 

Is this worth even fixing, I have all my documents in the cloud and nothing on the hard drive I really need to save. Or can I simply put in another hard drive? 

 

1 REPLY 1
HP Recommended

Check to see if there is a hardware problem.

Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.


If the component is not tested then possibly it is in the updated version of UEFI diagnostics.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the'+'symbol and click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.


This can be installed from a USB flash drive if necessary.

If no failure then windows drivers or file corruption could be the problem.
Possibly a disk scan might even fix a disk problem.  Possibly you just need to do a startup repair.

 

Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.

 

Please provide the Product ID or exact model name for better assistance. Preferably the full product ID including the characters after the # symbol. This code may be needed to find cloud recovery files.


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