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‎07-20-2020 02:16 PM

HP Recommended
Product: HP Laptop 15
Operating System: Microsoft Windows 10 (64-bit)

I am having an issue with my sons laptop and i would like some advise. The Model number is 15-db0031nr.

 

I received an error "The selected boot device failed.  Press <Enter> to continue"  when i go into the bios setting,  i am not able to access any of the diagnostics.  The message i receive is "The HP Bios application selected is corrupt or missing.  Please install the application and try again."  I try running the flash update as directed from the support page and it gives me the boot  device failed message again.  I replaced the hard drive,  and the problem still persist.  

 

I have tried the recovery flash drive, and the bios will see the flash drive, but i receive the same error about the boot device fail.  I would like to get my sons device up and running before school. 

 

Thank you

1 REPLY 1

‎07-23-2020 08:16 AM

HP Recommended

@David559

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/document/c04718479

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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