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‎12-28-2018 07:54 PM

HP Recommended
Product: hp Envy 15-af 131
Operating System: Microsoft Windows 8 (32-bit)

 Hi, NOT computer savy. With that being said trying to fix my Mother's computer.  It has come up saying Boot device Hard Disk 3f0.  It's a hp envy 15.  HELP ME PLEASE.

1 REPLY 1

‎12-28-2018 11:39 PM

HP Recommended

Usually that message indicates the hard drive has failed. Try to run Diagnostics. Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

If it passes Diagnostics you might try doing a System Recovery. Step by step guide here:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

 

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