• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Spectre X360

Suddenly my two month old computer got this. I receive the message above.... with no event triggering this!

2 REPLIES 2
HP Recommended

@Shane46 

You should definitely NOT be having problems like this with a brand new PC.


You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.


While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501. Tech Support's number is 1 (800) 474-6836.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

This just happened to me two days ago.. I was told that it would cost 150-300 to replace or fix the hard drive if that was the issue. You may have loose wires, or loose parts if you ever dropped your device. I watched SEVERAL videos and read every possible article on what to look at and check.. I popped off my keyboard (as shown on YouTube) and used compressed air to get any dust out ..do this around the fan area and hard drive and USB ports especially. I also closely inspected that all screws were tightened and followed all the wires to make sure they were connected. I DID not disconnect the cable ribbons that are attached to the keyboard and motherboard because I was worried the oils on my hands would damage it or that I would break it. So I had a harder challenge looking at everything with a half propped open laptop. I also didn’t unscrew the battery or motherboard (you might need to if you can’t find the error). Make sure your hardrive is in tight! This worked for me and I saved 300$.. took me 5 hours though and several attempts, Hope it helps! You’ll need certain screw drivers as well. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.