Boot device not found. Please install an operating system on your hard disk. Hard disk (3FO).

[Moonfire24]

Hi, my daughter has a HP Pavilion 14-ce0507na which won't turn on and has displayed the following message on a black screen:

"Boot device not found.  Please install an operating system on your hard disk.  Hard disk (3FO).

F2 system diagnostics."  

I ran the system diagnostic check which stated "No hard drive installed.  Please check that the power and data cables are connected properly".  

I then removed the original 256GB SSD and fitted a known to be working 512 GB SSD but only got the same message.   

The replacement SSD came out of a desktop gaming computer and is a Western Digital PC SN520 NVME 512 GB.

Does anyone have any suggestions that I might try to resolve the issue please?

Many thanks.

[Rainbow23]

Hi @Moonfire24
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP product.

This could be a hardware issue with the unit and may require repair. 

I suggest that you contact HP Service Center in your location from this web link
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Moonfire24]

Hi @Rainbow23

Thank you for your reply. 

I clicked on the link which you sent for the HP Service Centre location, but although I selected United Kingdom it doesn't appear to be working and, in any event, says that Supported Products are Samsung Printers, A3 Printers and Commercial Laser Jet.  My faulty device is a laptop and so it is evidently not supported.

I have removed the back from the laptop and replaced the SSD as it is my understanding that the error message suggests a failed hard disk, but this has not resolved the situation.  After running the diagnostic test to check the hard disk, no 24-digit code appears.

Can you put me in touch with someone who deals with technical questions please?

Thanks again.