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‎11-07-2018 01:11 PM

HP Recommended
Product: pavilion 699
Operating System: Microsoft Windows 10 (64-bit)

I was watching video when suddenly my pc turned black and a screen came pf that boot device not found and that i should install operating system on pc . Its brand new pc like 1 month . What should i do i ran all the tests even hard reset but its still saying that i have no hardware 

1 person had the same question
1 REPLY 1

‎11-07-2018 11:40 PM

HP Recommended

Sounds like the hard drive failed and will have to be replaced. HP will replace it under warranty. You will need Serial number for support. The document here tells several places to get the info:

https://support.hp.com/us-en/document/c03754824

Contact HP:

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

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