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‎07-10-2022 12:53 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M6AV)
Operating System: Microsoft Windows 11

Hello everyone. I was using my laptop and suddenly an error message came. "Boot device not found". I went to the BIOS and legacy support isn't there. Oh I also pressed F2, I did the diagnostics, in the storage test I said that "No hard drive installed".  Please I don't know what to do. I just bought this laptop in January 2022. Someone help me 

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1 REPLY 1

‎07-13-2022 07:07 AM

HP Recommended

@Micahx, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the Notebook due to this error. The issue seems to be with the HDD. Kindly perform the steps mentioned in this document - Hard disk 3F0 boot device not found error

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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