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HP Recommended
HP Gaming Pavilion - 15-cx0812no

Hey support. I've had my pavillon gaming pc, and re

cently my pc shut down and gives me message below.

Please help me, as I cant use my pc properly 😔

20221120_165604.jpg

 

 

1 REPLY 1
HP Recommended

@Gunner06

 

Welcome to the HP support community.

 

I understand that you are getting a boot device not found issue, I am glad to assist you.

Please follow the below steps to identify and resolve this concern: 

Step 1: Perform a hard reset 

HP Notebook PCs - Performing a Hard Reset or Forced Reset 

Step 2: Restore BIOS default settings 

Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4) 

Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here) 

Step 5: Perform an HP System Recovery 

  

If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions: 

Click here for instructions. 

  

If the issue persists, it's most likely a hardware connection failure and you will need to contact HP phone support for a hardware service 

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.