Boot device not found

[Vangie4]

My laptop just shut down and now it’s saying boot devices not found 

[Kuroi_Kenshi]

Hi @Vangie4,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check BIOS Settings:

• Restart the laptop and immediately press the Esc key repeatedly to enter the Startup Menu.
• Select F10 to enter the BIOS Setup.
• Navigate to the Boot Options and ensure that the correct boot device (usually your internal hard drive) is selected.
• Check that the boot order prioritizes the internal hard drive. If it does not, adjust the settings accordingly.
• Save changes and exit the BIOS.

Perform a Hard Reset:

• Turn off the laptop and disconnect all external devices (e.g., USB drives, printers, etc.).
• Unplug the power cord and remove the battery (if removable).
• Press and hold the power button for about 15 seconds to discharge residual power.
• Reconnect the battery and power cord, then turn the laptop back on.

Run Hardware Diagnostics:

• Restart the laptop and immediately press the Esc key repeatedly to enter the Startup Menu.
• Select F2 to run System Diagnostics.
• In the diagnostics menu, perform a Hard Drive Test to check for any issues with the internal hard drive.

Check Hard Drive Connections:

• If comfortable doing so, check the physical connection of your hard drive:
  • Turn off the laptop and unplug it from power.
  • Open the back panel of the laptop (refer to the laptop manual for instructions).
  • Ensure the hard drive is securely connected in its slot. Re-seat if necessary.

Boot from Recovery Media:

• If you have previously created a recovery USB drive or DVD, try booting from it.
• Restart the laptop and press Esc to enter the Startup Menu.
• Select F9 to enter Boot Device Options, then choose the recovery media.

Perform System Restore:

• If able to access recovery options, perform a system restore to revert to a previous state when the laptop was functioning correctly.

I hope this helps.

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Best regards,