Boot error with recovery errror x:\sources\recovery\tools\HP\Rita-Tool\ cannot be found

[FoxyAlex]

laptop will not boot and if entering into F10 mode, the Recovery Manager gets error x:\sources\recovery\tools\HP\Rita-Tool\  cannot be found.

only access is to the command prompt

performed system diag and quick test did not show any errors

[visruth]

What is the exact product number, full model name of the notebook?

Have you created HP recovery USB using HP recovery manager after initial setup of the notebook?

[FoxyAlex]

It is an HP 15 notebookPC number N5Y09UA$ABA.  Born 08/01/2016. And serial number 5CD61534BW.     Windows10

unfortunately no boot disk was created and no idea at this stage, how to create one

thank you

foxyAlex.      

[visruth]

Your notebook is HP Notebook - 15-f387wm (Touch) (ENERGY STAR)

Manual: http://h10032.www1.hp.com/ctg/Manual/c04763999

I suggest you to perform extensive hard drive and memory tests from System Diagnostics UEFI by tapping f2 key as soon as you power on notebook. Let it complete. If all tests PASSED,

You can try the below suggestion to CLEAN INSTALL Windows 10,

Follow option 1 here: https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html

This will allow you create UEFI bootable Windows 10 (build 1709) USB using Microsoft windows media creation tool from ANOTHER working computer

Next disable secure boot from BIOS, plug in the installation USB, change boot order in BIOS to USB ,then proceed with clean installation of Windows 10

Disable secure boot:
https://support.hp.com/in-en/document/c04784866

Change boot order to USB: https://support.hp.com/in-en/document/c01443326

Clean install:
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Windows will be AUTOMATICALLY ACTIVATED on installation while connected to internet

Additional drivers from here:
https://support.hp.com/us-en/drivers/selfservice/hp-15-f300-notebook-pc-series-touch/8961458/model/1...

[FoxyAlex]

Unfortunately, no.  If not I would have already tried that way.

thank you in any case.

i am waiting for a friend to create a boot usb.  I am mostly a MAC user and this is the only Windows device.

dolores

[visruth]

Sure let me know how the suggestion worked out.