Boot error

[Aman2127]

Hi.

I was trying to run full scan on my pc in the morning and scanning started but it stopped twice. Then I tried force to restart, but it didn't go well.

I got this error.

Error Status : 0xc0000185

Fyi I am on windows 11.

Thanks.

[Max3Aj]

@Aman2127,  Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.
 

The error code 0xc0000185 usually means Windows can't properly access the system drive could be due to corrupted files or a loose connection (especially after a forced restart).

Try These Steps to Fix It:

Option 1: Automatic Repair (Recommended First)

• Power off your PC completely.
• Power it on and immediately press the Esc key repeatedly (about once every second) until the Startup Menu appears.
• Press F11 to go to System Recovery.
• Choose "Troubleshoot" > "Advanced options" > "Startup Repair".
  Let Windows try fixing itself- this usually works for this error!

Option 2: Rebuild Boot Configuration (if above doesn't work)

You’ll need a bootable USB or Windows 11 installation media.

• Boot from your Windows installation USB.
• Choose “Repair your computer” > “Troubleshoot” > “Command Prompt”
• In the Command Prompt, type: 
  bootrec /scanos
  bootrec /fixmbr
  bootrec /fixboot
  bootrec /rebuildbcd
• Restart the PC and check if it boots up normally.
   

Force restarting during a scan can sometimes mess with disk integrity. Once you're back in, consider running:

chkdsk /f /r

from Command Prompt (as Admin) to check your drive health.

Reseat Internal Drive (Hardware Check)

Since the issue started after a forced restart, there's a chance your internal drive connection might be loose:

If you’re comfortable, open up the back panel and gently disconnect and reconnect the hard drive or SSD.

If you're not, visiting a HP-authorized service center could be a safer move

I hope this helps. 💻✨ 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Aman2127]

Both of the options didn't workout.

Option 1. It doesn't enter to the system recovery.

Option 2. My PC don't detect the ssd and When I reinstalled windows 2 months before I used vmd software to detect it. I tried to use the same vmd software, but it didn't work. As result this option is not working.

[Max3Aj]

@Aman2127, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support