Booting From HP recovery usb

[mjm65]

I have a 17" laptop product code 691L3UA#ABA and have been with HP chat many times on recovery usb from HP cloud recovery tools. Downloaded the files for my laptop to restore because my hard drive crashed. Many downloads and different usb's and all I get is info: No HDD on boot up. HP chat didn't help, they suggested I inject the Intel Rapid storage drivers into the recovery media and I did in the Sources/boot.wim file. I injected both HP's drivers and a lot other drivers for IRST and still no boot. No HDD , problem has to be the storage drivers. I can use windows media tool to make a windows usb with the driver for IRST attached and it installs no problem so it is not the drive. I have NVMe drive in laptop. Tried a few other versions of HP recovery cloud tool to get the usb made, All have the same problem no hdd. Is It me or does HP not supply the storage drivers in with media. Or what?? I have been trying for so many days i can't count. Yes I know I can use windows media tool to load laptop, but I want the original OS.

[VikramTheGreat]

Hi @mjm65,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're having trouble installing Windows from a USB drive and are encountering a "No Boot" or "No Hard Drive" error on your PC. Let me tell you the reason why you have this issue.

Please note: The Pc supports SSD M.2 PCIe, not the NVMe, so this drive will not work on the Pc please change the SSD to PCIe

Sharing the HP Userguide, check page no 2, it shows the SSD supported on the Pc.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[mjm65]

If that is the case, why was the old drive that died an M.2 NVMe drive 512gb, that was the drive that came with the system. Also the M.2 NVMe drive I installed is showing up in bios as a PCIe. I can with drivers loaded on the 2tb NVMe drive install windows 11 from downloading windows 11 using Windows media creation tool. I was told by HP support to find a way to inject the drivers into the recovery image from HP cloud recovery tool. I did this and it must be seeing the right drivers because now I get these recovery media cannot be used on your system.

[VikramTheGreat]

Hi @mjm65,

Welcome to the HP support community.
 

Could you please help me with the Images of the SSD that you have changed and the part number if you have, so I can try to find more details in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[mjm65]

Trying to send private message to you and all i get is an option for private message to treeko I do not see any where to send to you....

[mjm65]

Now no private message icon to click on and when I click on the link in your message and tells me You do not have sufficient privileges for this resource or its parent to perform this action.

[mjm65]

I bought a m.2 ssd sata drive, even though the slot for the drive looks like it will only take a m.2 NVMe drive and installed the other drive ( it fit ) m.2 sata ssd and I still get the No HDD. So it's not the drive causing the problem. I believe HP cloud recovery software is only to recover your OS if you have no change in the laptop. as in HDD or memory or whatever. Just seems like a waste of time to download an 18gb recovery software when you cannot use it. This is what I have read from other people on the web. HP wants me to send in my laptop, but because I changed the HDD the warranty is now void. I will not pay to have this fixed.

[mjm65]

I would also, if you can, verify the HP cloud recovery tool, if this is the right image That it had me download for my laptop

P20253-001.iso   for 

[VikramTheGreat]

Hi @mjm65,

Thank you for reaching back. My apologies, I have got the Private message enabled so you can reach us via the private message on the next post. 

While reaching us on the private message could you please try to run a Hardware test on the Pc and let me know.

Extensive Test:

1. Hold the power button for at least five seconds to turn off the computer. 
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key. 
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 
4. Click Extensive Test.

 I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[mjm65]

Thank You

       Extensive Test will take over 2 hours, so I will respond back when it's done