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Nathaniel_Nene
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Solved!

Booting Issues

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Hp laptop 15-da0032wm. Core i3 (8th Generation)
Microsoft Windows 10 (64-bit)

Please i had a system update yesterday. Woke up this morning to use my Laptop and all of a sudden it shows a blue screen that the pc is having a problem. I wait patiently for the Diagnosis buh to no avail. 

It leads me back to the bluescreen asking if i should shutdown or Use Advanced Options.

I first viewed the recently solved problems encountered on the website which just like mine. And i tried using that buh still nothing. It first gave me this Srt/srttrail.txt thing. I've used the Command prompt and all. Tried resetting buh nothing. I even had a hard drive extansive test. Then after i want to move to system recovery. 

Now the pc shows me a stopcode (0xc000021a) now i can't do anything on the pc because it just restarts like Crazy.

The Automatic repair itself doesn't work....

 

Please I'm desperately need a reply 

 

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Riddle_Decipher
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@Nathaniel_Nene here's what you need to do, start with a hard reset as per HP standards: Click here for details.

 

If Windows suddenly restarts without warning, or restarts when you try to shut it down, it might be caused by one of several issues. Windows could be set to restart automatically when certain system errors occur. A BIOS update can also resolve the issue. Use the information in this document to resolve issues with the computer restarting unexpectedly.

If the computer restarts unexpectedly and then does not start to Windows, see one of the following documents for steps to resolve this issue:

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Also, have you attempted to capture any error message that appears before or after the device restarts?

Did you try updating the BIOS to resolve the issue? (If not, please click here to find and install it)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,994
Message 2 of 5
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@Nathaniel_Nene here's what you need to do, start with a hard reset as per HP standards: Click here for details.

 

If Windows suddenly restarts without warning, or restarts when you try to shut it down, it might be caused by one of several issues. Windows could be set to restart automatically when certain system errors occur. A BIOS update can also resolve the issue. Use the information in this document to resolve issues with the computer restarting unexpectedly.

If the computer restarts unexpectedly and then does not start to Windows, see one of the following documents for steps to resolve this issue:

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Also, have you attempted to capture any error message that appears before or after the device restarts?

Did you try updating the BIOS to resolve the issue? (If not, please click here to find and install it)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

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Nathaniel_Nene
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Thanks,😊

I installed a new Windows 10 on the PC and it's working fine.

I only lost all my Files.

Buh thanks tho

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Riddle_Decipher
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@Nathaniel_Nene That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.

Riddle_Decipher
I am an HP Employee

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Nathaniel_Nene
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For now I'm actually scared to Update again...

 

I have an Update buh, i don't know....😅😅

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