Booting & performance ISSUE

[agupta3304]

I bought laptop on 11-09-2018 HP PROBOOK 450 G5 which takes upto 5 min for booting and also when i click to open any window it takes time.No other programs or software is installed only Windows 10 pro 64 bit.Already done BIOS Update ,all other driver update but no success i5 processor with 8GB RAM and windows PRO licence pre loaded works like this very disappointed with HP.

[IT_WinSec]

Hello @agupta3304

It's slow most likely because of the Windows installation - Windows 10.

1. Click on Start

2. Start typing and type  winver

3. Open this program

4. Let me know the Windows version / edition you have - like 1609, 1703, 1709, 1803 or which one ?

5. Do you have McAfee or some 3rd party security program.

I need to know what starts along with your Windows to rule out software problems and heavy programs

Download Autoruns (from Microsoft) from this URL => http://live.sysinternals.com/autoruns.exe

Information about the product => http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

- Save the file on your Desktop

- Run Microsoft Autoruns  with Administrator rights (right click -> Run as Administrator).

Agree with the standard license agreement from Microsoft.

- Once Autoruns is started, it will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower left side.

• Click on Options

Make sure that only the following are selected:

• Hide Empty Locations
• Hide Windows Entries

- Click on  Rescan button  or  click on File -> Refresh to rescan the system.

It will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower left side.

- Finally, click on File -> Save

Save the snapshot on the desktop in .TXT file

Open the newly created TXT log file.

Mark and Select all of the text (e.g. CTR+A), copy it and

visit http://pastebin.com/  to paste it there

Create new paste and give me the URL to see the log file.

Looking forward to your reply.

[agupta3304]

My WinVer Shows : 1709

I don't have any thrid party software and Mcafe Anti Virus

To check the autorun report here is the paste bin url

https://pastebin.com/yC6p2u5M

Waiting for your reply.

[IT_WinSec]

Thank you for the provided information.

Here are some issues I can see now:

1. Lots of preloaded programs which you may or may not use - may or may not be helpful for you - depending on the user case

2. Old Windows version

3. Old Office version

4. Windows 10 itself - telemetry/updates

The combination itself, along with the HDD may cause issues. Windows 10 itself is trying to update itself - build 1709 has been released 1 year ago and you are missing quite a lot of updates. And it is pushy.

Most things we can improve:

1. Let's disable some apps which you may not use

Open Autoruns

Be careful and uncheck / de-select these options only to disable these apps from starting automatically with Windows - if you happen to need them eventually, you can always start them manually

"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit"   
+ "c:\Program Files (x86)\HP\HP ProtectTools Security Manager\Bin\DPAgent.exe"    "DigitalPersona Local Agent"    "Crossmatch, Inc."    "c:\program files (x86)\hp\hp protecttools security manager\bin\dpagent.exe"

"HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run"   
+ "HPNotifications"    "HP Notifications"    "HP"    "c:\program files (x86)\hp\hp notifications\hpnotifications.exe"    "29-06-2017 07:32"    ""
+ "HPRadioMgr"    "HP Radio Manager"    "HP"    "c:\program files (x86)\hp\hp wireless button driver\hpradiomgr64.exe"    "19-04-2017 12:10"    ""

"HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run"  
+ "OneDrive"    "Microsoft OneDrive"    "Microsoft Corporation"    "c:\users\iccsolution\appdata\local\microsoft\onedrive\onedrive.exe"    "14-03-2017 04:28"    ""

"C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup"   
+ "HP Velocity.lnk"    "Management Application"    "LiveQoS Incorporated"    "c:\program files\hp\hp velocity\systray.exe"    "14-06-2017 22:59"    ""

"Task Scheduler"
+ "\Hewlett-Packard\HP Active Health\HP Active Health Scan (HPSA)"    "HP Active Health"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpactivehealth\activehealth.exe"    "07-11-2016 22:16"    ""
+ "\Hewlett-Packard\HP Support Assistant\First Boot"    "HP Support Assistant Utils"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support framework\hpsf_utils.exe"    "27-09-2017 14:50"    ""
+ "\Hewlett-Packard\HP Support Assistant\HP Active Health Launcher"    "HP Active Health"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpactivehealth\activehealth.exe"    "07-11-2016 22:16"    ""
+ "\Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start"    "HP Support Assistant"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support framework\hpsf.exe"    "27-09-2017 14:50"    ""
+ "\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Updater"    "HPSSFUpdater"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support solutions\modules\hpssfupdater.exe"    "20-09-2017 14:46"    ""
+ "\Hewlett-Packard\HP Support Assistant\Opt-in For HP Support Assistant Quick Start"    "HP Support Assistant Utils"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support framework\hpsf_utils.exe"    "27-09-2017 14:50"    ""
+ "\Hewlett-Packard\HP Support Assistant\Product Configurator"    "ProductConfig"    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support framework\resources\productconfig.exe"    "15-09-2017 17:23"    ""
+ "\HP\HP Hotkey Support\Start QLBController Process"    "QLBController"    "HP"    "c:\program files (x86)\hp\hp hotkey support\qlbcontroller.exe"    "22-08-2017 19:53"    ""
+ "\HPEA3JOBS"    ""    ""    "File not found: C:\Program"    ""    ""
+ "\HPJumpStartLaunch"    "HP JumpStart Launch"    "HP Inc."    "c:\program files (x86)\hp\hp jumpstart launch\hpjumpstartlaunch.exe"    "06-10-2017 22:49"    ""
+ "\Intel PTT EK Recertification"    "Intel(R)PTT EK Recertification Service"    "Intel(R) Corporation"    "c:\program files\intel\icls client\intelpttekrecertification.exe"    "21-09-2017 03:49"    ""
 
+ "\Microsoft\Windows\Windows Media Sharing\UpdateLibrary"    "Windows Media Player Network Sharing Service Configuration Application"    "Microsoft Corporation"    "c:\program files\windows media player\wmpnscfg.exe"    "23-07-1918 22:58"    ""

 
"HKLM\System\CurrentControlSet\Services"   
+ "Bonjour Service"    "Bonjour Service: Enables hardware devices and software services to automatically configure themselves on the network and advertise their presence."    "Apple Inc."    "c:\program files\bonjour\mdnsresponder.exe"    "31-08-2011 11:22"    ""
 
+ "HP Comm Recover"    "HP Comm Recovery: Check and recover devices"    "HP Inc."    "c:\program files\hpcommrecovery\hpcommrecovery.exe"    "05-09-2017 13:07"    ""
 
+ "HPJumpStartBridge"    "HP JumpStart Bridge: HP JumpStart Bridge"    "HP Inc."    "c:\program files (x86)\hp\hp jumpstart bridge\hpjumpstartbridge.exe"    "06-10-2017 22:49"    ""
+ "HPMAMSrv"    "HP MAC Address Manager Service: HP MAM Service"    "HP"    "c:\program files (x86)\hp\hp mac address manager\hpmamsrv.exe"    "23-01-2018 11:48"    ""
 
+ "HPSupportSolutionsFrameworkService"    "HP Support Solutions Framework Service: This service allows for the detection of HP products and enables identification of support solutions for detected products."    "HP Inc."    "c:\program files (x86)\hewlett-packard\hp support solutions\hpsupportsolutionsframeworkservice.exe"    "27-09-2017 14:32"    ""
+ "HPWorkWise"    "HP WorkWise: HP WorkWise Service"    "HP"    "c:\program files (x86)\hp\hp workwise\hpworkwiseservice.exe"    "03-11-2017 00:19"    ""
 
 
+ "WMPNetworkSvc"    "Windows Media Player Network Sharing Service: Shares Windows Media Player libraries to other networked players and media devices using Universal Plug and Play"    "Microsoft Corporation"    "c:\program files\windows media player\wmpnetwk.exe"    "23-06-2002 04:02"    ""

After that close Autoruns and restart the PC.

2. Defer software updates and upgrades

Check this article >> https://www.pcworld.com/article/3085136/windows/two-ways-to-control-or-stop-windows-10-updates.html

Click on Start -> type gpedit.msc  and open it

• Navigate the left pane to
  Computer Configuration > Administrative Templates > Windows Components > Windows Update > Defer Updates.
• Choose Select when Feature Updates are received.
• Enable the option
• Configure it to use Current Branch for Business
• Configure to defer these updates for at least 60 days
• Choose Select when Quality Updates are received.
• Configure to defer these updates for at least 30 days
• Close GPedit
• Restart your PC

3.  Disable Automatic updates via Group Policy

Click on Start -> type gpedit.msc  and open it

• Navigate the left pane to
  Computer Configuration > Administrative Templates > Windows Components > Windows Update
  
• On the right side, choose "Configure Automatic Updates"
• Enable the option
• Choose the one you prefer - like just notify, or just download and manual install

More info >> https://windows.tips.net/T000055_Disabling_Automatic_Updates.html

4. Make sure you update your Windows to the latest build 1803

Here are details >>  https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-upgrade-to-windo...

4. Update Windows and Office

[IT_WinSec]

After all of the above has been performed, you may want to also do this:

1. Optimize

- defragment your Hard Disk Drive (if you have hard disk drive) > https://www.tenforums.com/tutorials/8933-optimize-defrag-drives-windows-10-a.html

- run Disk Clean Up - cleanmgr.exe > https://www.tenforums.com/tutorials/3012-disk-cleanup-open-use-windows-10-a.html

2. Remove unneeded and temporary files. Download and run CCLeaner (from Piriform) with the extra options checked. Here are instructions

>> http://www.howtogeek.com/113382/how-to-use-ccleaner-like-a-pro-9-tips-tricks/

>> http://www.piriform.com/ccleaner/download/portable 

Windows 10 issues in general - interesting reading  (not created by HP) >> http://itvision.altervista.org/why-windows-10-sucks.html#TheEND

[agupta3304]

Sorry the problem still persist.

[IT_WinSec]

---

@agupta3304 wrote:

Sorry the problem still persist.

---

Thank you for keeping me updated.

Could you provide more details about what you did, how ? Do you notice any performance increase ? It's not possible to not notice even a small improvement. I wrote you a screed, please "ping-pong" to me and include as many details as possible.

When exactly did you purchase computer and where from ?

[CherylG]

Just wondering if you have checked Task Manager to see if any unusual disk activity? Also click on Performance tab and check CPU and memory .