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‎02-20-2018 11:13 PM

HP Recommended
Product: Hp550
Operating System: Microsoft Windows 7 (64-bit)
My laptop doesn't reboot
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2018 05:48 AM

HP Recommended

Hello @frans78

 

Welcome to the HP Support forum. Thank you for posting.

 

Any details, error messages, problem description will be of help.

 

 

Here are some general tips:

 

 

Try hard restart/hard reset.

 

Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely.

Remove and unplug any external periferals and accessories.

Press once the power-on button to turn on the PC and wait if it will start now. Wait...

 

If it still fails to load properly, go ahead with the next steps

 

 

Please, review this HP official article about such issues you (may) experience now. :

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true&section=ccweb&sfs=tdoc&lc=en

 

 

 

Hope this helps.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

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1 REPLY 1

‎02-21-2018 05:48 AM

HP Recommended

Hello @frans78

 

Welcome to the HP Support forum. Thank you for posting.

 

Any details, error messages, problem description will be of help.

 

 

Here are some general tips:

 

 

Try hard restart/hard reset.

 

Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely.

Remove and unplug any external periferals and accessories.

Press once the power-on button to turn on the PC and wait if it will start now. Wait...

 

If it still fails to load properly, go ahead with the next steps

 

 

Please, review this HP official article about such issues you (may) experience now. :

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true&section=ccweb&sfs=tdoc&lc=en

 

 

 

Hope this helps.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
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