Bootup stops at UEFI "System Information" screen

[ugali_maker1]

Hi people.

Every time I start or restart my laptop (Hp Pavilion 15) bootup stops at UEFI "System Information" screen below which says press Esc to continue.

1. The keyboard stopped working or does not work properly

2. USB connected keyboard works properly most of the time

3. I tried repairs with "diskpart" but problem persists

4. After pressing Esc on USB keyboard windows boots to log in screen and I can log in using USB keyboard

5. Startup repair cannot fix the problem 

6. Startup options also not working

HELP

Gerry.

I managed to get an update for my my BIOS from HP support (my laptop is a HP Pavilion 15 Notebook) and flashed my BIOS successfully but the problem still persists.

The system info shows the new Bios version.

After pressing Esc from the system info screen I log in using the USB keyboard and Windows 10 works well but without the use of the laptop keyboard.

Sometimes the usb keyboard stops working properly

I'm stymied.

Gerry

[Riddle_Decipher]

@ugali_maker1

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand bootup stops at UEFI "System Information" screen,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you attempted a bios recovery as advised by HP Articles?

If you haven't, here's an HP Article that should help resolve your concern: Click here for details.

That said, If the issue persists, I recommend you Contact HP for a hardware repair/replacement service:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[ugali_maker1]

Hi Riddle_Decipher

Many thanks for your help.

I got a BIOS update and managed to flash the BIOS and in system info it shows the new version

Hover my problem still persists

After some more research. I have found out that my EFI partition is no longer active and I thinkit is corrupted

This whole problem started when a flash disc with malware was inserted into my Laptop without my knowledge.

I got rid of the trogen but the damage was done. Now I'm trying to find out how to fix the EFI partition. Any ideas?

[Riddle_Decipher]

@ugali_maker1

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

The best way to fix the partition is by re-creating it using the recovery media: Click here for the details,

If you don't have a recovery media: Click here to obtain one.

Once you install the recovery media, it would provide an option to create a backup on an external device, make sure you do that before initiating the process as it deletes both the partitions and then creates new partitions and install the OS as shipped with the PC, therefore resolving all the issues you seem to be going through.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[ugali_maker1]

Hi 

Found out that I have recovery media from my Win 8 preinstallation. I tried it but laptop still boots to system info screen.

Think I'll have to go to a computer expert for help.

Thanks 

[Riddle_Decipher]

@ugali_maker1

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

If you've got the recovery media from HP and that isn't working either,

It's a good call that you've made and Contacting a computer expert at HP should help get the issue resolved by setting up a repair/replacement service as mentioned previously: Click here to view the instructions.

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[ugali_maker1]

Hi Riddle_Decipher.

I have solved my problem.

It was the keyboard that was faulty.  I took my laptop for  what I learned was a long overdue service and  found that the keyboard had a faulty connection.

Once the cleaning was over and the keyboard was reconnected, that damnable system info screen was gone and the pc booted into the lockscreen and the keyboard was functional again. I still might have to install a new keyboard soon.

Again, many thanks for your assisstance. 

Gerry