Bought laptop with a password idk

[Krdrgz24]

I bought this laptop and the password theu have me was wrong and now i cant get pasted the user password ive tryed to factory reset but asks for pw first so cant do that then when i try hard reset and it asks for windows install or recovery media and i dont have that either..i downloaded the drivers from hp on sd and did the f11 and hard reset and where it asks for media or recovery i put the sd i and says cant be read?? What else can i do??

[Paul_Tikkanen]

Hi:

You can clean install W8.1 using the W8 product key in the PC's BIOS as follows...

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if your PC is not working...You want W8.1 64 bit.

https://www.microsoft.com/en-us/software-download/windows8ISO

Only if you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'Standard.'

334NH-RXG76-64THK-C7CKG-D3VPT

If you had to enter the generic key, manually change the generic product key to the W8 'Standard' key in your PC's BIOS in the PC settings menu.

After you get W8.1 installed, and you had to manually enter the generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

Then you can install the available drivers and software from your specific model HP 2000 PC's support page.