Brand New HP Laptop Super Slow

[morgan-ing]

I just bought a new HP Laptop at the beginning of August. I've had issues with its performance since taking it out of the box! I have updated every driver possible, made sure I have the current Windows 11 version and done pretty much everything else imaginable to make this PC run efficiently. I do live in a area where internet connection is not ideal, but I make it work. The problems I'm have are not even involving the network though. This PC is slow to open apps, start menu freezes, really everything freezes on and off. My most recent frustration is that the control panel will not open unless you do exactly this: Go to file explorer - type %SystemRoot%\System32 - search for appwiz and double click (don't right click and try to open through the menu - won't work). When it does open, the menus and toolbars are missing from the top of the page. It's missing from all of my programs like that; the ones like control panel, device manager, so on. Does anyone have any suggestions?

[ub6424]

Hello @morgan-ing 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[ub6424]

Hello @morgan-ing 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

[morgan-ing]

OS Name: Microsoft Windows 11 Home

Version: 10.0.22621 Build 22621

System Model: HP Laptop 14-dq2xxx

System SKU: 66D27UA#ABA

BIOS Version/Date: AMI F.21, 3/21/22

[ub6424]

Hello @morgan-ing 

Please follow instructions ...

(1) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.25 Rev.A

22.1 MB

Aug 5, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.B

0.6 MB

Mar 24, 2022

Download

Intel Dynamic Tuning Processor Participant Driver

8.7.10700.22502 Rev.C

15.2 MB

Mar 24, 2022

Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.D

18.3 MB

Jul 28, 2022

Download

Intel Serial IO Driver

30.100.2129.8 Rev.B

0.8 MB

Mar 24, 2022

Download

Intel Gaussian and Neural Accelerator Driver

03.00.00.1400 Rev.C

0.6 MB

Mar 24, 2022

Download

(5) Reboot and test

(6) Please report your results