Brand New Laptop

[Fiobi]

I purchased a brand new Pavillion lapton last weekend when my current laptop started having problems with connectivity. I thought it was on the way out so needed a new one quick. Once it arrived I started to set it up. I got interupted, and came back to a blank screen. It looked like it had turned itself off. I left it for a while in case it was doing something in the background, but after a few hours I unplugged it as I couldn't tell if it was off or on. I tried it again later, it opened the main screen, asked me to set up a code, I tried - it said oops somehting went wrong and took me back to the main page. I tried again - choose the skip option - it took me back to the main page. I repeated this several times, but nothing worked. So I put it on one side for 3 days as I had a lot of work to do and my old HP was working okay again. Tried it again today, this time it opened to say to connect to Windows, I put in my code - that I know is corect - it said I needed to do the opening code again - I tried - it went back to the Ooops we cant do that and the option to skip which chucks me out again. I got interupted by a phone call, when I went back the screen was black again and no amount of buttons, movement of mouse etc would get anything working. I couldn't tell if it was off or on, and it made no difference me pressing the on off button for any length of time. I am at the end of my patience with it - what is going wrong ? Any help would be greatly appreciated or otherwise it is going straigh back for a full refund!!

[praveenbv]

Hi @Fiobi, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.