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- Brand new HP Envy x360 Ryzen Operating system not found

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04-02-2019 07:44 PM - edited 04-02-2019 07:49 PM
Hello community,
This morning I had issue when I tried to turn on my laptop.
When I tried to turn on the laptop this morning there was an error message "operating system not found" but it is solved directly as I try to turn it off then on again.
But since this laptop is barely 24 hours old, can I find any warranty suggestion regarding the issue?
04-03-2019 08:32 AM
Hello;
Allow me to welcome you to the HP Support Community!
I don't know what you would expect to find in any warranty statement, as those don't deal with technical issues.
That said, you should not be having problems like this with a new PC!
You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do regarding your problems. They might be able to troubleshoot it remotely for you.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501.
You can also try contacting Tech Support directly using 1 (800) 474-6836.
I am a volunteer and I do not work for, nor represent, HP