Brand new HP Envy x360 keeps restarting randomly

[merlisma]

So we bought a brand new laptop and from like the first day of using it, it keeps randomly restarting out of nowhere. We have turned off the setting to restart when it has an error, we have switched off coolsense, we have checked for BIOS updates, we have checked for hardware issues and everything is coming up normal. I have absolutely no idea what to do to fix this and like I said it’s brand new and it’s been doing this from day 1.

[Jeet_singh]

@merlisma,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the new laptop restarts randomly. Don't worry we'll work together to help you find a solution.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

In this scenario, I would suggest you try these steps here: 

It could be a compatibility issue with the new Fast Startup component.

Try the below steps and check:

1. Open Control Panel / Power Options. 
2. On the Left side menu, select Choose what the power buttons do. 
3. Select Change settings that are currently unavailable. 
4. Scroll down to the Shutdown settings section. 
5. Remove the check mark from the Turn on Fast Startup option. 
6. Select the Save Changes Button.

Shut Down the computer, wait a couple of minutes and then use the Power Button to start the computer.

Alternatively, I would suggest here is to follow the other steps suggested in the support document for - HP PCs - The Computer Restarts Unexpectedly (Windows 10, 😎

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,