Brand new computer is sooo slow

[Majesticpuffin]

Hello.

I’ve just recently purchased this all in one a couple weeks ago after saving. The reviews said it was a great simple computer to browse the internet or do work on, which is exactly what I wanted it for. I fell in love with the look of it and after saving, I finally was able to purchase it. 

Needless to say within the hour of setting it up, it’s the slowest thing I’ve ever had to deal with. It takes about 5 minutes to open any internet browser. Forget about using said browser because it’ll take forever to load anything. I can’t even get Spotify to start up so by the time everything finally loads on my computer, I’m over it.

I bought this as a recommendation from my boss, she has the same computer for her FAMILY to use. And she said it’s super quick, her daughter even games on it... so what’s wrong with mine? I barely even go on it because if I want to write or browse the web it goes at a snails pace, and sounds like it might explode because the simple act of it even being powered on is almost too much for it to handle. 

Thanks in advance.

link to computer on bestbuy: https://www.bestbuy.com/site/hp-19-5-all-in-one-amd-a4-series-4gb-memory-1tb-hard-drive-snow-white/6...

[IT_WinSec]

Hello,

Thank you for posting in the HP Support Community.

Your computer's specs are good for its price range. Bear in mind it is only 399 USD which is not much for a computer honestly.

Generally speaking you made a good choice -but- it has some "weak" parts , for example the >hard disk drive HDD<.

You have a team of top performer memory, relatively good processor and slow performer storage. You need to concentrate on improving the slowest part only.

Best would be to just upgrade the computer to an SSD - solid state drive and remove the HDD.

* What is an SSD >> https://www.computerhope.com/jargon/s/ssd.htm

* Why SSDs are better >> https://www.computerhope.com/issues/ch001396.htm

SSDs are not that expensive. Can be purchased online or from local PC retail store.

SSD prices start from around 20 USD...

Any SSD is faster than nowadays HDDs

Your computer might be slow now because of the HDD and mostly because of Windows 10 - Home edition.

Usually the PCs are built in long before the date of purchase and Windows has many updates to download/install/apply. This may be resource intensive. Also, some preinstalled apps such as McAfee or driver updates might be causing issues.

You have 2 general options:

OPTION 1

- purchase/upgrade to SSD

- reinstall Windows 10 from scratch  - clean vanilla Windows 10

- adjust Windows 10 settings

OPTION 2

- adjust Windows 10 settings now

- try to disable/remove some preinstalled apps

Option 2 may be the faster one for short term  but Option 1 may be the better in long run.

If you want, let's try first with Option (2)

0. Go to Start -> Settings -> Update & Security

Ensure all Windows updates are installed.

You may need to restart several times and repeat this procedure until you get the message that all updates are install and there are no more pending.

1. Disable automatic Windows 10 updates via one of these small programs

>> https://greatis.com/stopupdates10/index.html

2. Please, share a log file so that I see what starts along with your PC and guide you what you may disable or uninstall

Download Autoruns (from Microsoft) from this URL => http://live.sysinternals.com/autoruns.exe

Information about the product => http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

- Save the file on your Desktop

- Run Microsoft Autoruns  with Administrator rights (right click -> Run as Administrator).

Agree with the standard license agreement from Microsoft.

- Once Autoruns is started, it will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower left side.

• Click on Options

Make sure that only the following are selected:

• Hide Empty Locations
• Hide Windows Entries

- Click on  Rescan button  or  click on File -> Refresh to rescan the system.

It will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower left side.

- Finally, click on File -> Save

Save the snapshot on the desktop in .TXT file

Open the newly created TXT log file.

Mark and Select all of the text (e.g. CTR+A), copy it and

visit http://pastebin.com/  to paste it there

Create new paste and give me the URL to see the log file.

Looking forward to your reply.