Brand new laptop making noise on left side

[wendymlee]

Just purchased HP 14" Laptop - Intel core i3 Model 14-DF0023CL from Costco 3 days ago.  Starting on day 2, computer is making a noise on the left hand side - honestly sounds like old school disc drive when reading a disc.  Super annoying.  Can anyone help with this?  I really don't want to return it unless I cannot resolve.  

[The_Fossette]

@wendymlee,

Welcome to the HP Support Community!

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

BIOS: https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99212.exe

Graphics: https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96803.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[wendymlee]

Completed BIOS update, Graphics update was not supported.  Still making same noise.  Any other ideas/solutions? 

Thanks

[The_Fossette]

@wendymlee,

I recommend you update the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[wendymlee]

Each time I try to update the graphics driver, it says that it is not validated.  I have tried multiple versions and even go to the Intel website to get the update for the UHD Graphics 620.  Still making noise.  Should I return it? Below is graphics card info.  

Name Intel(R) UHD Graphics 620
PNP Device ID PCI\VEN_8086&DEV_5917&SUBSYS_8544103C&REV_07\3&11583659&2&10
Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) UHD Graphics 620
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bf5bdd3f9af18b0d\igdumdim64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bf5bdd3f9af18b0d\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bf5bdd3f9af18b0d\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bf5bdd3f9af18b0d\igd12umd64.dll
Driver Version 25.20.100.6519
INF File oem37.inf (iKBLD_w10_DS section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xB0000000-0xB0FFFFFF
Memory Address 0xA0000000-0xAFFFFFFF
I/O Port 0x00005000-0x0000503F
IRQ Channel IRQ 4294967290
Driver c:\windows\system32\driverstore\filerepository\iigd_dch.inf_amd64_bf5bdd3f9af18b0d\igdkmd64.sys (25.20.100.6519, 15.41 MB (16,161,112 bytes), 1/17/2019 4:22 PM)

[Raj1788]

@wendymlee,

I would personally suggest you contact our HP Support for further assistance. 

Click here: www.hp.com/contacthp

Keep me posted on further assistance. I hope that helps! 

Have a great day ahead!