Brand new laptop that I don't use because it's been slow ever since I opened the box

[rxhea]

Laptop takes forever to boot up despite how it's basically brand new, web pages often will stop responding, sometimes I get a error message to reboot the whole laptop when I turn it on. I just don't understand how this laptop which was like $300 can be so slow. I've been debating on just getting rid of it. 

[Rainbow23]

Hi @rxhea,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
2. On the My Dashboard tab, find your computer, and then click Updates.
3. Wait while HP Support Assistant analyzes the system.
4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
5. If prompted, restart the computer, and then close the tool.
   You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

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[pepe999]

Hi,

This an entry level laptop which is a basic computer with not much powerful components. There is still the old fashion hard drive(5400rpm) so it will always be slow no matter what you want to do. The $300 price tag says it all. If you want a fast/gaming machine then you have to spend some cash($700+) and not $300.