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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Broken Corner

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11-29-2017 01:43 PM
Hey,
My laptop's corner is kind of cracked. It's not the corner of the screen, it's the corner of the top cover (I guess you would say it's chipped). I was just wondering if HP's manufacturer warranty covered that, and how much it would cost to get it repaired outside of HP.
Thanks.This isn't my laptop, but it kind of looks like that.
Solved! Go to Solution.
Accepted Solutions
12-01-2017 06:55 AM
Hello, @_Stuti_ – Hope you are well 🙂
Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!
I understand that the corner of the notebook is broken. You need to have an ADP (accidental damage protection) to get the repair cost covered under warranty. But you can still get assistance and service options by contacting the HP support team.
HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
That should help. Let me know!
Cheers 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
12-01-2017 06:55 AM
Hello, @_Stuti_ – Hope you are well 🙂
Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!
I understand that the corner of the notebook is broken. You need to have an ADP (accidental damage protection) to get the repair cost covered under warranty. But you can still get assistance and service options by contacting the HP support team.
HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
That should help. Let me know!
Cheers 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
12-01-2017 02:43 PM
Hello, @_Stuti_
Thanks for the update!
Visit us again if you have any concerns!
Thank you again and may you have a wonderful day and even better tomorrow 🙂
DVortex
I am not an HP Employee