Broken Hinge on Envy x360

[Alia8]

The right hinge of my HP Envy x360 laptop has broken off internally.

Searching the forum, it appears this is a design flaw in the hinge for the Envy x360 series. I've found several posts with the same problem.

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Defective-Left-Hinge-HP-Envy-x....

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Quality-issues-with-Envy-x360-....

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-Breaking-hinge-on-HP-EN....

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Defective-Left-Hinge-HP-Envy-x....

However, a few of the above posts imply that HP may be doing something about remediation for those affected by this apparent design flaw.

I believe my laptop is out of warranty, which means I have no recourse other than to pay out of pocket for the repair, and I do not want to pay for an obvious design flaw on the laptop. I've been cautious with my laptop, and I do not force the lid close or anything that would cause this damage.

Up until this hinge broke, I was very happy with the laptop. I even recommended it as a purchase to several people. I've since rescinded that recommendation because of this design flaw.

[Nirvana_95]

Hi @Alia8

Welcome to the HP Support Community. We are really sorry that you are facing hinge-related issues with your HP ENVY X360 Laptop - 13-Ay0800no. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!