Broken Laptop

[nicole-guzman]

so basically, my laptop was acting up with too many pop ups and weird ads so i thought “hey maybe its time for a reset”. i went to reset my pc but keep my files and it said i did not have enough space. i deleted EVERYTHING.  pictures, apps, documents, and i think i may have deleted some of the untouchable files on C:/.. so basically now i have no network and cannot connect to any wifi, i cant reset it still because i still dont have enough space?? and i created a recovery drive but it will not install. help !!!!!!!??????

[Echo_Lake]

@nicole-guzman
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

1. Turn off the computer.

2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.

   Do not disconnect the monitor, keyboard, mouse, or power cord.

3. Turn on the computer and repeatedly press the F11 key about once every second until the Choose and option screen is displayed, and then continue.

4. On the Choose an Option screen, click Troubleshoot.

   

5. On the Troubleshoot screen, click Recovery Manager.

   

6. Under Help, click System Recovery.

   

7. When Recovery Manager prompts you to back up your files, select a backup option:

   NOTE: Depending on the version of Windows, the following screens might appear slightly different.

   Follow the instructions to backup your files and recover the system.

   • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.

   • If you want to back up your personal files, follow these steps to create a backup.

8. The Welcome to HP Recovery Manager screen is displayed. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.

9. Remove media from internal drives, and remove any recently added internal hardware.

   Do not disconnect the monitor, keyboard, mouse, or power cord.

10. Click Next to continue.

    

    HP Recovery Manager prepares the computer for recovery.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.