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Brother MFC (9180) will not install properly

HP Recommended
Pavilion 17 Gaming
Microsoft Windows 10 (64-bit)

I have a Brother MFC 9180 which seems to be recognised as a USB Composite Device when it is connected. It installs that and that is shown under Devices and Printers but with a yellow exclamation mark. This item does not show up under printers.


If I try to add a printer I can choose (under Windows Upgrade) the Brother MFC-9180 USB but when I try to install, Windows goes through the motions but eventually I get the message "Printer Driver not installed".


I have an Envy dv7 Windows 10 laptop sitting on the same desk which has the driver installed and is  fully functional. I shared the printer on the Envy laptop and then added this shared printer to my Pavilion. The driver did install and I then deleted the shared printer and installed (without installing a new print driver) the MFC as a local device this eemed to go through. I can print to this but it is not recognised as a scanner ( there is no WIA device) .


Both printing and scanning are workling on the old Envy laptop but on the Pavilion I only have print.


On the Control Panel - Printers page I have a Brother MFC-9180 USB icon and there is nothing to indicate that there is a problem.

On the Control Panel - Hardware and Sound - Devices and Printers page I have 2 Brother MFC-9190 USB icons . One of these shows no issue and is correctly identified although when I enquire on Hardware properties it only shows a print queue. The second icon has a large yellow Exclamation Mark and the status shows as driver is unavailable. Under Hardware properties I see 5 devices The first 2 are Unknown devices with no drivers and Exclamation marks, the third is the Brother which appears to be ok, but on further enquiry shows "Device USBPRINT\BrotherMFC-9180\7&f5d8998&0&USB001 requires further installation."


The 4th and 5th devices are USB Composite Device and USB Printing Support both of which show no issues.


Both laptops appear to be the same but are behaving differently so I'm after some advice.




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