• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎07-17-2026 05:06 AM

HP Recommended

"I am using an HP EliteBook 735 G5 (or G6) and recently bought a Rocware RB20 3-in-1 multi-function device. Since connecting it to my laptop, my built-in camera has stopped working. I have tried several troubleshooting steps from Google search, but they did not work. I also uninstalled the driver from Device Manager, hoping to reinstall it on a refresh, but the camera is no longer appearing there. Even after trying to manually install the camera driver from the HP support site, the built-in camera is still missing and not working. What should I do?"

Category:
Reply
1 REPLY 1

‎07-17-2026 10:36 AM

HP Recommended

The recommended camera driver for your 735 G5 is here

 

If that does not work then see if there is a restore point that dates to when the internal camera was last working.

 

type "restore" in the window search bar.

 

Is there an error icon (red or yellow) in the device manager?

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.