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‎12-01-2018 03:26 AM - last edited on ‎12-01-2018 10:19 AM by Retired

HP Recommended
Product: HP EliteBook 820 G3
Operating System: Microsoft Windows 7 (64-bit)

Cant find local support mail adress can yuo give me the adress where i can ask that SMC.bin file for setting up my laptop serial is:

[personal information removed per Rules Of Participation]

1 REPLY 1

‎12-01-2018 03:34 AM

HP Recommended

Welcome to the HP Support Community @Mikael80

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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