Buttery [error 601]

[Kamalll]

The computer does not start. This message appears  [Primary (internal) battery [Error code 601] but even when the battery is removed, the HP sign appears and disappears, and so on.

[VikramTheGreat]

Hi @Kamalll,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed description. The Error Code 601 on your HP laptop indicates a failing or failed internal battery, and the fact that the HP logo appears and disappears in a loop suggests a power or boot loop issue. Here's how to proceed:

Steps to Troubleshoot and Possibly Recover

1. Perform a Hard Reset (with Battery Removed)

1. Disconnect the charger.
2. Remove the battery (if removable).
3. Press and hold the power button for 30 seconds.
4. Reconnect the charger (without battery) and try powering on.

2. Try Booting into BIOS

1. Power on the laptop and immediately press Esc or F10 repeatedly.
2. If BIOS opens, check:
   • Battery status
   • Boot order
   • Disable Fast Boot (if enabled)

3. Use HP Hardware Diagnostics (F2)

If you can access the diagnostics menu:

1. Press F2 repeatedly at startup.
2. Run the Battery Test and System Test.
3. Note any additional error codes.

4: BIOS Restore: 

1) Shut down the computer, keep the charger plugged in

2) Hold down the Windows and B buttons together while the computer is still turned off. 

3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears. 

4) Follow the on-screen instructions and click on OK.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat