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‎04-13-2019 11:38 AM

HP Recommended
Product: HP stream 14
Operating System: Microsoft Windows 10 in S Mode

laptop has a black screen with a blue bar that says "enter administrator password or power on password", what do I do?? After 3 tries it gives me a system disabled code (i62675234) please help

1 REPLY 1

‎04-13-2019 01:46 PM

HP Recommended

@Leslieanng6 

Sorry, we are no longer able to provide any assistance with password issues.

The Community Policies changed this March such that we are now PROHIBITED from assisting customers with Admin or BIOS password issues.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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