C Dive Full, Locked Out Blue Screen Only

[330959]

Loading big files to my Cloud storage, storage said it was to the cloud only.  Message from Fire 

fox to reboot for a better fix to there system..., I did.  Then Blue Screen and I was locked out, Blue Screen only, got the error message SRT problem, went to Advance Features, ran all the commands I could find..., still locked out.  Any help would be welcome.

[Deep_World]

Hi  @330959,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern, don’t worry let me help you with this. 

To better assist you, could you please share the exact HP model of your computer ? 

And kindly follow the below steps :

Did the blue screen error display a specific code ?

When you tried the Advanced Options, were you able to access Safe Mode at all?

Do you recall if the issue started right after a Windows update or only after the Firefox reboot prompt?

Here are few steps you can try:

Safe Mode Boot: Restart your PC and press F8 or Shift + F8 repeatedly before Windows loads. If you can enter Safe Mode, uninstall the last update or driver that may have triggered the crash.

Startup Repair: From Advanced Options, run Startup Repair again. Sometimes it takes multiple attempts to fix corrupted boot files.

System Restore: If you had restore points enabled, roll back to a date before the issue began.

I hope this helps.

[330959]

Thanks for the help, I was loading some files to my program and I got Fire Fox message to reload  Fire Fox.  So I did, then the computer went to blue screen.  It gave the error: D\WINDOW\Sytem32\LogFile\Srt\Srt Traio.txt.  Then I press repair and it came that it couldn't fix the problem.  I went on YouTube and checked all the command code I could find to no avail.  At one point it said I did not have enough free space to run the fix.  Now I knew that I was short on space, my Sync program said it was loading to the cloud only.  So now I am still stuck in blue screen and am worried to not harm the computer.  I will wait for an answer, thanks again.  BTW, I have a lack of knowledge about all this.  

[330959]

HP Z4 G4

[330959]

Traio > Trail

[330959]

No the suggestions didn't work, still locked up.

[Deep_World]

Hi @330959,

Thanks for your response,I appreciate your patience. Based on the unit model you have, this falls under our Commercial Support team, who have the specialized tools and resources to assist you further. I would kindly request you to contact HP Commercial Support for dedicated assistance. They will be in the best position to help diagnose and resolve the issue.

Regards

Deep_World