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HP Pavilion Gaming 15-dk2000 Laptop PC (2P1Z7AV)

Please have anyone have knowledge on how to fix checking media fail on pc.

I noticed my pc was infected with virus so I tried to do factory reset and I left it to finish but after it load then tried to boot on back it keeps turning on and off for like an hour so I forced it off by holding the power button then I go online and find help on YouTube then I tried used the repair tools but I got this error “Logfiles\Srt\SrtTrail.txt 

so I tried to fix it through help on YouTube with all effort to get the error wipe out still didn’t work out.

so I tried to put another windows using the flash drive method but still the erorr is blocking it to read my usb .

 

now I think I had wiped out my disk from disk part by using the clean all volume 0 so I’m stucking on CHECKING MEDIA FAIL can’t even access the troubleshooting from system recovery anymore 

 

pls any suggestions on what to do

1 REPLY 1
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Hi @Berry2003,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

This might require one-on-one interaction to fix the issue via remote assistance.  

 

We have limited support boundaries in the support community as of now.
I would request you to reach out to our phone support.

 

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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