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‎10-02-2022 04:26 PM

HP Recommended
Product: HP Notebook - 15-da0053wm
Operating System: Microsoft Windows 10 (64-bit)

I got this laptop a while back and its been unopened until today. So I plug it in and turn it on, then a CMOS error pops up and apon getting into windows I notice the battery is STUCK at zero percent and wont budge. What is wrong with this thing?

3 REPLIES 3

‎10-02-2022 04:30 PM

HP Recommended

Hello @Metamorphisis 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the battery ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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‎10-02-2022 04:47 PM

HP Recommended

OS Name Microsoft Windows 10 Home

Version 10.0.17763 Build 17763

System Model HP Laptop 15-da0xxx

System SKU  4AL72UA#ABA

Processor Intel(R) Corel(TM) i5-8250U CPU @ 1.60GHz, 1801 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date Insyde F.18, 3/15/2019

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‎10-03-2022 02:10 AM

HP Recommended

Hello @Metamorphisis 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.41 Rev.A50.9 MBMay 16, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Interface (MEI) Driver

1815.12.0.2021 Rev.A14.4 MBSep 21, 2018Download

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A7.7 MBJul 24, 2018Download

  

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

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