COD Warzone TPM error.

[KingLouie2018]

I have an OMEN laptop - 15-en0023dx, I recently installed COD to play Warzone and I am getting a TPM error. I updated my BIOS and updated the AMD firmware. I checked the security tab in the BIOS and it says TPM is enabled, the TPM management also says TPM is ready for use. What am I missing? Is there any fix to this issue?

[VikramTheGreat]

Hi @KingLouie2018,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the details and the screenshot! Here’s what I see and what’s happening:

What the Screenshot Shows

• TPM Management on Local Computer: 
  • Status: The TPM is ready for use.
  • Manufacturer: AMD, Version: 3.92.0.5, Spec Version: 2.0.
• This confirms that TPM 2.0 is enabled and functional at the OS level.

Why COD Warzone Shows TPM Error

Call of Duty: Warzone uses Kernel-level anti-cheat (Ricochet), which checks for Secure Boot + TPM 2.0 compliance. Even if TPM is enabled, the game can throw errors if:

• Secure Boot is disabled in BIOS.
• Windows is not in UEFI mode (Legacy boot).
• TPM ownership or PCR values are inconsistent after BIOS/firmware updates.
• Corrupted Windows Security settings or missing updates.

Recommended Fix

Step 1: Verify Secure Boot

1. Restart and enter BIOS (Esc → F10 on HP).
2. Go to Security > Secure Boot Configuration.
3. Ensure: 
   • Secure Boot = Enabled.
   • Boot Mode = UEFI (not Legacy).
4. Save and exit.

Step 2: Clear and Reinitialize TPM

• In Windows: 
  1. Press Win + R, type tpm.msc.
  2. Under Actions, click Clear TPM.
  3. Restart and confirm. (This resets TPM ownership and fixes PCR mismatches.)

Step 3: Check Windows Security

• Open Windows Security > Device Security > Security Processor Details.
• If it shows Ready, you’re good.
• If not, click Security Processor Troubleshooting → Clear TPM.

Step 4: Update Everything

• BIOS (already done ✅).
• AMD PSP/Chipset drivers:👉 OMEN Laptop - 15-en0023dx Software and Driver Downloads | HP® Support
• Windows updates (especially KB for Secure Boot and TPM fixes).

Step 5: Enable Game Mode & Anti-Cheat

• Ensure Windows Game Mode is ON.
• Ricochet anti-cheat requires TPM + Secure Boot to be both active.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[VikramTheGreat]

Hi @KingLouie2018,
 

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[KingLouie2018]

This did not resolve the issue. I contacted AMD and they state an update is required from HP. Is there any planned update for this problem?

[VikramTheGreat]

Hi @KingLouie2018,

Thank you for getting back and letting me know. Could you please let me know what version of BIOS is currently installed in the Pc? 

Please check and let me know

Regards
VikramTheGreat