CPU performance

[Andre12345]

hello everyone,
often the CPU of my Ryzen 7730U drops drastically in performance. I would like to understand if it is a problem of energy saving settings, or something else. All this is noticeable because the pc stutters, does not respond and the games lag.

[Hawks_Eye]

Hi @Andre12345 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your Ryzen 7730U CPU is throttling, which could be due to energy-saving settings, thermal issues, or background processes. 

Here are steps to troubleshoot and optimize performance:

Check Power Settings:

• Go to Settings > System > Power & Sleep > Additional Power Settings.
• Select High Performance or Ultimate Performance mode to ensure the CPU operates at its full potential.

Monitor CPU Temperatures:

• Use software like HWMonitor or Ryzen Master to check CPU temperatures.
• If temperatures are high, clean the laptop’s vents and fans to improve airflow. Consider using a cooling pad.

Update Drivers:

• Open Device Manager and update the chipset and graphics drivers.
• Visit the HP Support page for your laptop model to download the latest drivers.

Disable Background Processes:

• Open Task Manager and check for high CPU usage by background apps.
• Disable unnecessary startup programs via Task Manager > Startup.

Adjust Game Settings:

• Lower in-game graphics settings to reduce CPU load.
• Ensure the games are running on the dedicated GPU (AMD Radeon) instead of the integrated graphics.

Update BIOS:

• Visit the HP Support page to check for BIOS updates.
• Install the latest version to ensure compatibility and performance optimization.

Check for Malware:

• Run a full system scan using Windows Defender or a trusted antivirus program to rule out malware affecting performance.

Reset Windows Power Plan:

• Open Command Prompt as an administrator and run:
  powercfg -restoredefaultschemes
• This resets power settings to default.

Let me know how these steps work for you or if you need further assistance! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Andre12345]

thanks for the immediate reply, I tried to apply these settings, I will see how the computer will behave.

[Hawks_Eye]

@Andre12345 

You're most welcome!

It sounds like you're giving those settings a solid go—great approach.

Let me know how your computer performs after testing them out.

If any hiccups come up or if you feel like fine-tuning further, I'll be here to assist! 😊

Regards,

Hawks_Eye

[Andre12345]

unfortunately I have to report that despite having applied everything the problem still occurs. Let me explain: often the cpu (it is not known according to what logic) drops to about 0.4 GHz causing lag and performance problems.
This happens both with the power supply connected and without.

[Hawks_Eye]

@Andre12345 

It sounds like you're dealing with a persistent and frustrating issue. 

Based on what you've described and the steps you've already taken, here are some additional possibilities and potential solutions:

1. Thermal Throttling

• Even if temperatures seem normal, the CPU might still be throttling due to a faulty thermal sensor or insufficient cooling. Consider:
  • Cleaning the laptop's vents and fans thoroughly.
  • Reapplying thermal paste to the CPU if you're comfortable opening the laptop.
  • Using a cooling pad to improve airflow.

2. BIOS Settings

• Check your BIOS for any settings related to CPU performance or power management. Look for options like "Cool'n'Quiet" or "Power Saving Mode" and disable them.
• Ensure that the BIOS is updated to the latest version, as outdated firmware can sometimes cause performance issues.

3. Windows Power Management

• In addition to setting the power plan to High Performance, try adjusting the Processor Power Management settings:
  • Go to Control Panel > Power Options > Change Plan Settings > Change Advanced Power Settings.
  • Under Processor Power Management, set both the Minimum Processor State and Maximum Processor State to 100%.

4. Driver Conflicts

• Sometimes, conflicting or outdated drivers can cause CPU performance issues. Use Device Manager to uninstall and reinstall the chipset drivers. You can also try using AMD's Auto-Detect and Install Tool to ensure you have the correct drivers.

5. Hardware Diagnostics

• Run a full hardware diagnostic test to rule out any underlying hardware issues. Most manufacturers, including HP, provide built-in diagnostic tools accessible via the BIOS or startup menu.

Let me know how it goes.

Thanks,

Hawks_Eye

[Andre12345]

Based on my research on the internet it seems to be a problem with the bd prochot... the problem persists, so what can I do?