• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-15-2021 04:57 AM

HP Recommended
Product: Compac CQ58

I am helping a friend on a Compac CQ58 and I have hit F11 and Alt F11 till I am blue in face.  I have disks for Windows 7 and Windows 10 but cannot install them.  Cannot get into set up?  Hit esc and it goes to Automatic restore and does nothing any help?

Tags (1)
3 REPLIES 3

‎09-15-2021 07:28 AM

HP Recommended

Hi:

 

Try F9.  That should get you to the boot options menu so you can boot from the DVD.

Was this reply helpful? Yes No

‎09-15-2021 10:58 AM

HP Recommended

Actually it was Alt plus F11 can you believe.  But I am there and have been there for 8 hours!  I cannot boot from the CD Drive.  The program installed is Windows 8 and believe or not I gave to a friend.  I have Windows 7 and Window 10.  Tried to boot windows 10 from USB Drive but it always ends up with a problem.  I scandisk and no bad sectors.  I just need to delete everything and start fresh.  Any suggestion at this point is a blessing.

Was this reply helpful? Yes No

‎09-15-2021 11:02 AM

HP Recommended

Hi:

 

Unfortunately, I don't know what you can do if you can't boot from the USB port or DVD drive.

 

I know that F9 is supposed to load the boot options menu.

 

Sometimes you have to press the ESC key first to get the main menu of options and then select the F9 boot options menu.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.