CREATING A BACKUP IMAGE DISC ....WHEN DISC INSERTED JUST SAYS MEDIA NOT SUPPORTED?

[Nadine1977]

HI I AM TRYING TO SET UP A BACK UP IMAGE DISC....BUT WHEN I INSERT THE BLANK CD'S IT JUST SAYS MEDIA NOT SUPPORTED? I HAVE TRIED DIFFEERNT CD BUT THE SAME MESSAGE KEEPS COMING UP?

[Riddle_Decipher]

@Nadine1977

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand you are unable to create the recovery image,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you check if the disc inserted is supported by the recovery manager?

While you respond to that, here's what you need to know:

Some versions of Recovery CD Creator software will not work with certain discs (such as mini-discs, DVD-R, DVD-RW, DVD+RW, or Dual Layer DVD discs). Media incompatibility information can be read from the initial windows of the Recovery CD Creator software.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(by the end of this document, all the issues should be resolved)

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

[Nadine1977]

[Nadine1977]

The discs are CD-R

[kflash08]

As was stated above, you need to use DVD media. (DVD+R, DVD-R or DVD DL)

DVD's hold more data than CD-R's. If the recovery manger allowed creation of CD-R's, then you would likely need 20+ discs in order to create a set, where 4.7 GB DVD-R's would cut the amount down to 5 or 6.

For what it's worth to buy a pack of blank DVD's, you're better off just to buy a 32GB flash drive. Creation and recovery with a USB flash drive will be much faster and less of a hassle. Once the recovery data has been transfered over, don't use the flash drive for anything else. Attach a label to it identifying it as your recovery drive and store it in a safe place.

[Nadine1977 · Accepted solution]

Thank you so much !! As you can tell I am new at this xx so just learning !