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‎07-13-2020 06:32 AM

HP Recommended
Product: HP notebook 14s-dk0121au
Operating System: Microsoft Windows 10 (64-bit)

Today my laptop is not booting to its operating system because of bsod.I tried to boot to safemode the same error(BSOD) will occur.

 

Before this issue ,I update my laptop using HP assistant

 

 

 

 

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2020 02:01 PM

HP Recommended

@DanielEkko,

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-15-2020 02:01 PM

HP Recommended

@DanielEkko,

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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