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HP Recommended
HP Pavilion x360 14 Convertible PC 14m-dy0000 (23S37AV)
Microsoft Windows 11

My battery after go to 20% drop quickly in less than 10 minutes to zero 

I check by hp support assistant told ok

i need how to make calibration for battery 

appreciate help and support 

and have wonderful day 

Ramy
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

You will need to download the UEFI HW diag tool from here (and install it) >> https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143798.exe

 

Then, proceed with the manual calibration process described here >> https://support.hp.com/us-en/document/ish_2268927-1713329-16

 

>> https://www.youtube.com/watch?v=wgsLomzvr5E

 

 

 

 

Alternative process >> described here in details >> https://www.windowscentral.com/how-calibrate-battery-your-windows-10-laptop

Configure the critical battery level to be 1% or 0%

Save the changes. Discharge your battery and when done, charge it again

 

 

Hope this helps.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

This video is updated https://youtu.be/OBJxM5HQFs0 This video shows how to calibrate the battery on your HP Notebook. We will use the HP PC Hardware Diagnostics UEFI to calibrate the battery and restore the proper levels. For other helpful videos go to https://youtube.com/hpsupport. More support ...
6 REPLIES 6
HP Recommended

Hi,

 

You will need to download the UEFI HW diag tool from here (and install it) >> https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143798.exe

 

Then, proceed with the manual calibration process described here >> https://support.hp.com/us-en/document/ish_2268927-1713329-16

 

>> https://www.youtube.com/watch?v=wgsLomzvr5E

 

 

 

 

Alternative process >> described here in details >> https://www.windowscentral.com/how-calibrate-battery-your-windows-10-laptop

Configure the critical battery level to be 1% or 0%

Save the changes. Discharge your battery and when done, charge it again

 

 

Hope this helps.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
This video is updated https://youtu.be/OBJxM5HQFs0 This video shows how to calibrate the battery on your HP Notebook. We will use the HP PC Hardware Diagnostics UEFI to calibrate the battery and restore the proper levels. For other helpful videos go to https://youtube.com/hpsupport. More support ...
HP Recommended

You may also need to test your battery. Depending on its condition and age, you might also need to buy a new one.

>> https://support.hp.com/us-en/document/ish_1997723-1499370-16

>> HP partner locators >> https://locator.hp.com/emea_middle_east/en/?ml___lang=en-GB%20(1)&ml___region=EMEA_MIDDLE_EAST

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

thanks 

 

Ramy
HP Recommended

I, too, have this issue.  The Manual Calibration process link provided links to a 404 Not Found error.  Please provide a new link.

HP Recommended

Hi @Polkatron 

 

Please, watch the video >> https://www.youtube.com/watch?v=wgsLomzvr5E

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
This video is updated https://youtu.be/OBJxM5HQFs0 This video shows how to calibrate the battery on your HP Notebook. We will use the HP PC Hardware Diagnostics UEFI to calibrate the battery and restore the proper levels. For other helpful videos go to https://youtube.com/hpsupport. More support ...
HP Recommended

Thanks for your reply.  I watched the video then performed the battery calibration procedure on my laptop but it didn't help.  The battery showed 100% charge immediately after the battery calibration but showed 95% the next morning with the laptop connected to the charger all night.  As I type this reply the battery level shows 92%.

 

I opened a ticket with HP Support 11 days ago to address this issue but I have yet to hear anything other than the automated email with my case number.  Any suggestions?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.