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‎12-03-2020 02:34 PM

HP Recommended
Product: 17 Envy with touch screen
Operating System: Microsoft Windows 10 (64-bit)

LAPTOP IS A   hp ENVY TS m7 Notebook 

8.GB

64-bit operating system 

Touch support 

Edition Windows 10 Home
Version 20H2
Installed on ‎10/‎27/‎2020
OS build 19042.662
Experience Windows Feature Experience Pack 120.2212.551.0

I am having problems with my webcam after an update.   When going into the device manager it doesnt show up.  I got the device drive to load once but it didnt come up after seeing the cam.   then when i reset the computer thinking that is what it needed it was back to an unknown device and not loading the driver 

does anyone know where to find the driver or how to reload it 

 

thank you 

Russ 

1 REPLY 1

‎12-08-2020 01:28 PM

HP Recommended

@RussDavis

 

I reviewed your post and I understand that the webcam is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The webcam uses the Windows built-in drivers and there is no dedicated driver from HP for the webcam. I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79276.exe

 

If you continue facing the issue, then follow the steps in the below article.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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