Camera not functioning during zoom calls even though it says turned on

[GPR75]

Please assist as my camera will not work during zoom calls even though it is turned on

[Raj_05]

Hi @GPR75,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop's camera shows as "on" but doesn't work during Zoom calls, try the following steps to troubleshoot.

Check Camera Permissions:

• Open Settings > Privacy & Security > Camera (Windows) or System Preferences > Security & Privacy > Camera (Mac).
• Make sure that Zoom is allowed access to the camera.

Close Other Applications:

• Close any other apps that might be using the camera (e.g., Skype, Teams) as they could be blocking Zoom from accessing it.

Restart Zoom and Your Laptop:

• Close and reopen Zoom, then restart your laptop to ensure any temporary conflicts are cleared.

Update Camera Driver:

• Open Device Manager (Windows) > expand Cameras > right-click your camera and select Update driver. Choose Search automatically for drivers.
• For Mac, check for OS updates under System Preferences > Software Update.

Test Camera Outside Zoom:

• Open the Camera app (Windows) or Photo Booth (Mac) to check if the camera works outside of Zoom. If it doesn't work here, there may be a hardware or driver issue.

Adjust Zoom Settings:

• In Zoom, go to Settings > Video and ensure the correct camera is selected. You may need to uncheck Enable HD or Use original ratio to improve compatibility.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support