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‎01-26-2025 10:31 PM

HP Recommended
Product: HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D4AV)

Can I download the recovery file to restore my laptop to factory condition with drivers etc. I want to restore it to the way it came from the factory before re-selling it. Hoping there was a place to download everything to a flash drive for easy re-installing everything it came with to save time and because I currently have Windows 11 pro installed and not Windows 11 home it came with?

Category:
2 REPLIES 2

‎01-27-2025 01:05 AM

HP Recommended

@codger65 

 

For (original) Windows 10/11. please use Cloud Recovery tools


                    https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
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‎01-27-2025 06:36 PM

HP Recommended

Thanks for your reply and the link. I have read through the information at the link you provided before posting my original question and what I am trying to find out is whether there is a specific file I can access that a HP repair facility might use to restore a HP laptop to it's original factory condition it would ship with that would have the the proper drivers and original HP software it would have pre-loaded when new? I have been given a link in the past by a HP tech person to this file and when download and installed on a flash drive it would load everything the laptop came with. The link given by you is not clear on whether this would be what I am looking for - eg. would I have to hunt down and install drivers, and what about the software that the laptop came with - where would I find that, etc.?

 

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