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01-20-2019 11:58 AM
I inherited an HP Pavillion dm4-3050us from my mother becasue she upgraded. The OS is severely corrupt and there is no way to recover it and it has no recovery software. Can I order the master recovery software that may have come with or should have been created when the it was setup?
01-20-2019 01:01 PM
Hi:
HP no longer sells recovery media for that model series, but you can still order a recovery kit from this vendor at the link below.
You can save $30+ dollars and make your own W7 installation media if you can still read all 25 characters of the W7 product key on the PC's case...
Click on the Windows ISO Downloader.exe link to download the tool to create the W7 ISO file download.
Select the Windows COEM ISO file download for the version of W7 the product key is good for.
I have zipped up and attached the Microsoft utility below, that will allow you to either put the file on a USB flash drive or DVD, or you can use a different free utility such as Rufus.
Then you can install the drivers and available software from the PC's support page...