Can I trach or report a stolen laptop

[TheGhoul]

Hello.

My sons laptop was stolen and I understand that H has a procedure for registering it as stollen. I cannot find any way to do this. Could someone pint me in the ight directin please.

Thanks.

[GBL84]

Hello  TheGhoul,

Sorry to know , but this is only a community forum staffed by volunteers and we can do nothing to track or recover missing property.

What I recommend is the following:

1) Contact HP Customer Support, tell them about the stolen laptop, and get a case number

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to someone -- it can take a while!

2) Contact the local law enforcement authorities about the theft -- provide them all the information they need and show them proof of ownership.  You will most likely need to this to have then return the laptop to you if they find it

3) When the laptop is returned, contact Absolute Software to see about getting Lojack for Laptops for it.  That enables you to report a stolen laptop and then locate it, once it is then connected to the Internet.

All the best !!

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Thank You,

GBL84

I am not an HP Employee 

[TheGhoul]

Thanks for your reply.

I'm based in the UK, and the link provided just seems to send me around in a crcle back to the support forum. I couldn't find a phone numbe o email contact for this tye of query.

[GBL84]

Hello  TheGhoul,

Try this : https://support.hp.com/gb-en/contact-hp/product/HP-Pavilion-15-au100-Notebook-PC/12499208/model/1355...

Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)

0207 660 0596

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[TheGhoul]

I cannot see any phone number there. I guess it may be because my warrenty is expired. Which surprised me as we only got it in December

[GBL84 · Accepted solution]

Hello @TheGhoul,

I have provided you the PHONE NUMBER in my previous message :  0207 660 0596

Monday through Friday 8:30 a.m. to 6:00 p.m. (Excluding public holidays)

Verify the warranty status here: Change the country to yours 

 http://support.hp.com/us-en/checkwarranty   

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[TheGhoul]

Thanks,

I got through with that number. However, they redirected me to curries. Gave up after a long hold on their line.

[GBL84]

You're very Welcome !!

All the Best !!   Thanks for being a member!

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee