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‎04-20-2020 07:26 AM - edited ‎04-20-2020 07:29 AM

HP Recommended
Product: OMEN 15-ax004np
Operating System: Microsoft Windows 10 (64-bit)

Hello, for quite some time my OMEN PC has a password preventing strangers from accessing its settings. It happens that I also prevented myself from accessing it because I've lost the paper where I had writen the password, and can't remember it at all.

Today I've found the HP Cloud Recovery Tool, for which I have a few questions:

 

How is it different from restoring the PC through Windows 10? Also, is it the same as buying the HP Recovery Media?

Will it really put my PC into original factory state, with all programs, drivers and partitions? For instance: will it create the original HP recovery partition if I had already deleted it?

So, my main purpose for doing this is: since I have forgotten my BIOS password, will using this Recovery Tool remove the BIOS password?

If not, I would also appreciate suggestions on how can I put BIOS to its original state.

 

Hoping that my questions can be all answered, thank you in advance.

2 REPLIES 2

‎04-20-2020 07:41 AM

HP Recommended

@spitzmk1 

The HP Cloud Recovery is essentially the same as using HP Recovery Media -- it's just that you download the files and create the media yourself.

 

But if the PC has a BIOS or power-on password, that is contained in the firmware of the motherboard and the recovery only overwrites the disk drive, not the firmware.

 

So even if it does work, you'll still be presented with the password when rebooting.



I am a volunteer and I do not work for, nor represent, HP
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‎04-20-2020 07:58 AM

HP Recommended

Hi,

The recovery tool creates a bootable pen drive which then can be used to install Windows 10. The recovery drive will also install the software and drivers which the PC came with. (that is the difference) (mainly the software, as Windows 10 will also install the drivers.

It will not reset the BIOS and is not going to work. To reset the BIOS you should contact the nearest HP support center or HP support directly and see if they can help. We can not help here in the community with "cracking" the BIOS.

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Hope it helps,

David

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