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Locked

‎01-04-2018 11:07 AM

HP Recommended
Product: HP Pavilion x360 15-bk163dx
Operating System: Microsoft Windows 10 (64-bit)

I ws trying to wipe the notebook clean as a present for my daughter. I could not provide the bitlocker information, so I treid to format the hdd. When it was done, I found I had deleted the boot and recovery partitions. So now I have a hdd that I can not access. I do not have a clue what the bitlocker password is and I do not recall ever setting one. 

 

How do I open this machine so I can replace the hdd with one that is unformatted so I can install a clean version of Win 10 64 bit?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2018 11:58 AM

HP Recommended

@DocMark

 

Hello;

Allow me to welcome you to the HP forums!

 

I do not know any way to bypass BitLocker -- so I can not help you in that.

 

But what you CAN do is use something known as HP Recovery Media to do a complete factory reset of your PC.  This will restore it to its original condition.

 

You can check this link for ordering information:  HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive | HP® Customer Support 


Good Luck



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎01-04-2018 11:58 AM

HP Recommended

@DocMark

 

Hello;

Allow me to welcome you to the HP forums!

 

I do not know any way to bypass BitLocker -- so I can not help you in that.

 

But what you CAN do is use something known as HP Recovery Media to do a complete factory reset of your PC.  This will restore it to its original condition.

 

You can check this link for ordering information:  HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive | HP® Customer Support 


Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
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